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FAQ

How long has your company been around?

We have been in the industry for over 20 years and have extensive experience working with dental practices across North America.

Am I locked into a contract?

Nobody likes finding surprises within the fine print. It is a service agreement, not a contract, and we offer competitive pricing with no hidden fees.

How does the newsletter get mailed out?

We give you the option of either a closed faced "invitational" style envelope or a window envelope to showcase your branding and photo.

How do I get more information?

You can contact us by phone at +1 (800) 795-8021 between 9 am - 5 pm (EST/PST), or simply email us at customerservice@marketconnections.com.

I am an existing client and have some questions, how do I contact you?

We have an excellent customer service team who are happy to help you with any questions or concerns you may have. Simply call us toll-free at +1 (800) 795-8021 or email customerservice@marketconnections.com.

Where can I access my invoices/receipts?

Your invoices/receipts are available on our secure customer service page here. If you do not have an existing account, please contact us for a Login ID and Password.

What areas can I customize?

All of our dental marketing products offer immense opportunity for customization. Please refer to the individual product sections for customization options, or simply speak to one of our Sales Representatives.

Is there an extra cost to customize?

Depending on the complexity of your request, extra charges may apply.

Could I have a digital file of my newsletter?

An electronic version of the printed newsletter is available for an additional fee.

How do I make changes to my layout?

Simply contact a Customer Service Representative for assistance in creating the customized marketing product that reflects your practice perfectly!

Can I provide my own articles?

Yes, you are welcome to submit your own content, choose articles for use from our Article Library, or even request custom-written articles from our in-house editorial department.

How do I cancel my account?

Cancellations must be submitted in writing prior to the start of production for your next issue.

I need to skip an issue, is that okay?

You can skip an issue from time to time. The request must be made prior to the start of production for your next issue.

How do I upload an entire new mailing list – it’s only letting me do one client at a time.

Please contact a Customer Service Representative for assistance.

How do I change my password?

Please contact a Customer Service Representative for assistance.

Can I split billing with my partner?

Yes, please contact our Customer Service Representative for assistance.

When can I expect my newsletter to arrive?

Many factors go into the delivery of your customized newsletters. For specific inquires, please contact a Customer Service Representative for assistance.

Will I be notified that my newsletters have been delivered?

Shipped orders will receive an email notification and tracking information. Mailed orders will receive a complimentary seed copy in the mail.

Is my client list safe?

Yes, click here to download a confidentiality form.

Can I customize my newsletter and add my own articles?

Yes, there are numerous opportunities for customization. Please call your Sales Representative for more information.

Can I customize my newsletter so it reflects my branding?

Our Production Team will work with you to ensure your newsletter reflects the colours, look and overall image you have created in your other marketing efforts.

Can I change my custom work regularly?

Yes. You can change/update your areas of customization each issue to reflect your changing needs.